The Fundamentals

• 10 May, 2016

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At Arab Cartage and Agent National, we pride ourselves on maintaining a consistent foundation for the company and its customers. From top leadership down to our invaluable dispatch team, we believe it’s essential to provide leading fundamentals that guide the team’s personal goals in order to generate team moral, produce better results and stay focused on what’s most important- having excellent customer service and providing competitive rates!

As a company, we refer to the book Fundamentally Different by David J. Friedman to help us navigate the basic principles that lead our team. These include:

Core Values = Fundamentals = Behaviors Respecting Others = Others Respecting You

• #1 DO WHAT’S BEST FOR THE CUSTOMER

• #2 CHECK THE EGO AT THE DOOR

• #3 PRACTICE A+NESS AS A WAY OF LIFE

• #4 TAKE THE EXTRA TIME TO DO THINGS RIGHT THE FIRST TIME

• #5 SEEK TO CREATE WIN/WIN SOLUTIONS

• #6 PRACTICE BLAMELESS PROBLEM SOLVING

• #7 MAKE DECISIONS THAT REFLECT A REVERENCE FOR A LONG TERM RELATIONSHIP

• #8 MAINTAIN A SOLUTION ORIENTATION RATHER THAN A PROBLEM ORIENTATION

• #9 WORK FROM THE ASSUMPTION THAT PEOPLE ARE GOOD, FAIR, AND HONEST

• #10 KEEP THINGS FUN

• #11 CREATE A FEELING OF WARMTH AND FRIENDLINESS IN EVERY CUSTOMER INTERACTION

• #12 PRACTICE THE “HUMAN TOUCH”

• #13 COMMUNICATE TO BE UINDERSTOOD

• #14 SET AND ASK FOR EXPECTATIONS

• #15 MAKE DIGITAL COMMUNICATION A VALUABLE TOOL

• #16 FOLLOW ‐ UP EVERYTHING

• #17 BE PUNCTUAL

The Collaborative Way: The following practices enable us to work powerfully together as a team through improved communication

• #18 LISTEN GENEROUSLY

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#19 SPEAK STRAIGHT

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#20 BE FOR EACH OTHER

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#21 HONOR COMMITMENTS

• #22 BE A SOURCE FOR ACKNOWLEDGEMENT AND APPRECIATION

Personal Effectiveness: These behaviors help us achieve greater personal, and by extension, organizational success

• #23 TAKE RESPONSBILITY

• #24 APPEARANCE COUNTS

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#25 BEING ORGANIZED MAKES A DIFFERENCE

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#26 DOUBLE ‐ CHECK ALL WORK

• #27 LOOK AHEAD AND ANTICIPATE

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#28 HAVE A BIAS FOR STRUCTURE AND REBAR

• #29 THE QUALITY OF YOUR ANSWERS IS DIRECTLY RELATED TO THE QUALITY OF YOUR QUESTIONS

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#30 BE QUICK TO ASK AND SLOW TO JUDGE

It is our goal to continue abiding by and learning from these values in order to be the best freight broker for our current and potential customers.

 

We look forward to an opportunity to hit the road for you!

 

Contact Arab Cartage and Agent National learn more about our freight services and competitive rates! Emaildispatch@ac-an.com or call 1-800-423-0478. We look forward to hearing from you.